Job Information
Grundfos Service Coordinator in Singapore, Singapore
Service Coordinator
Application deadline:
Workplace: Onsite Position
Job Location (Short): Singapore, Central Singapore, Singapore
Contract Type: Full-Time
Employment Type: Regular
Service Coordinator, Singapore
What is the job about?
The Service Coordinator is responsible dealing with on-site/workshop (pump) service requests from customers (by calls, email, etc)planning time, resources and service maintenance according to service requirement and service level agreed on service contract and taking care of correct administrative processing and communication trend, such that the required materials are ordered, and the required knowledge / capacity is planned. Applying good professional knowledge builds trust with customers, employees and contractors. Provide the necessary support in the coordination and planning of service operations and site visits
Your main responsibilities
Coordinate and plan service repairs end to end (using the available Service Management Systems).
Support and building trust with customers, employees, contractors (ASP Authorized Service Partners) with regards to the scope of the on-site activities, including HSE aspects.
Processing customer requests via phone calls, orders etc. and can prepare simple quotations
Strong work ethic and are eager to learn and make new sales with customers, including add-on services. To assist sales team generate business leads
Coordinator will support sales representatives and coordinate sales-related activities
Provides basic technical / administrative support regarding service issues
Qualify and assign available service resources based on capability, technical knowledge etc. toprovide effective and efficient service to fulfil customer request received from different channel.
In compliance with SOP strictly to provide service request quotation to customer and seek different resources to find the short lead-time parts.
Collaborate with finance to verify customer’s payment term and customer credit.
Collect and reviewthe claim of ASP (working hour, payment, etc) and make sure cost allocate to designated Cost Center.
Work with internal stakeholders to set up customer master data and new material code.
Regularly collect and summarize service reports to improve service operation performance
Your background :
We imagine that you have:
About 3 years of working experience in a similar job.
Hold a Diploma or Bachelor Degree.
Experience with pump technology will be beneficial.
Good communication in English
Has experience with various Microsoft office packages and SAP
Ability to participate in work with processes or projects within the service environment
What’s in it for you?
Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) .
In addition, your day-to-day benefits include:
Flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
Access to the modern Grundfos Academy to pursue further both personal and professional development
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
Do you want to learn more?
If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people)
We look forward to hearing from you.
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.