Job Information
Grundfos Application Support Specialist - SAP CRM in Pasig City, Philippines
Application Support Specialist - SAP CRM
Application deadline:
Workplace: Hybrid Position
Job Location (Short): Pasig City, National Capital Region, Philippines
Contract Type: Full-Time
Employment Type: Regular
Support Engineer Specialist
Hybrid- Ortigas, Pasig
What is the Job all about?
The IS Support Engineer Specialist provides professional and global IT support to end users of Grundfos IS business solutions and services (solutions & applications).
By following the Incident or Request Fulfilment procedures, the IS Support Engineer Specialist ensures that services related to end users are restored or delivers the requested service within the agreed service levels.
In this position, the member is expected to be the subject matter expert for the application area being supported.
Your main responsibilities:
Handle incidents and service requests in the ServiceNow program.
Provide advice and guidance to users in relation to system functionalities.
Provide professional verbal and written dialogue with end users.
Implement Standard and basic Normal Changes.
Communicates with Requester according to above, including super users, super user networks or SMEGs.
Escalate relevant tickets to second and third level support/appropriate support group.
Ensure that agreed service levels are fulfilled.
Create 'Support Guides' for IS use in ServiceNow Knowledge Base.
Ensure updated 'Self-Service Guides' for users on ServiceNow Knowledge Base.
Document own work in a collaborative manner.
Provide proactive support in promoting continuous improvement to meet business performance targets.
Participate in projects.
Optimize own tools and processes.
Responsible for a global cluster of services which includes:
Train colleagues and business.
Communication and knowledge sharing with colleagues and business.
Alignment with different IS delivery areas and business.
Subject Matter Expert (SME) for area/s being handled.
Your background:
Industry, market and business environment
Experience in developing well-defined processes within IT and Support
Ability to participate in work with processes or projects.
Ability to participate in a well-defined business process within IT and IT Support
At least 3 years of relevant experience
Technical, functional and professional
Experience on SAP Customer Relationship Management (CRM) Support
Background on SAP Sales & Distribution or Customer Service Support is beneficial.
Ability to influence others and follow processes.
Experience supporting key business initiatives.
Knowledge of best practices and relevant practices, systems in IT and Support
Good communication skills
Willing to work on shifting schedule (8am – 5pm/3pm – 12mn)
Willing to work during holidays.
Experience in ServiceNow is advantageous but not required.
Education, training and certifications
Bachelor’s Degree or equivalent work experience
What’s in it for you?
Whether it’s developing skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.
Development opportunities in an international environment
People- and value-focused organization culture
Social-, team and sport events
Training opportunities
Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.
We look forward to hearing from you.
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.