Job Information
Grundfos Service Coordinator in Chennai, India
Service Coordinator
Application deadline:
Workplace: Hybrid Position
Job Location (Short): Chennai, Tamil Nādu, India
Contract Type: Full-Time
Employment Type: Regular
Service Coordinator, Chennai (Hybrid)
What is the job about?
We are seeking a creative individual to handle inbound & outbound calls from customers / Partners for sales and service using cloud management platform software.
Provides customer satisfaction through effective and timely resolution of a variety of customer inquiries.
To ensure technically best and progressive offer to meet customers’ demand by close collaboration with Service sales team, service delivery & Authorised Service partners
Your main responsibilities:
Communicate large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and alternatives
Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team
Prioritize request for quotations (RFQ) by taking opportunities into account
Provide technical support and quotation to customers
Preparation & Verification of Quotation (Terms & condition, Material part code, Prices, technical documentation)
Processing of orders in SAP on conversion of quotations, Warranty and Goodwill orders
To create quotations for all health checkup conducted.
Processing of service orders & debit notes in SAP
Reporting of Failures (FAS) in system
Frequently attend internal trainings to improve knowledge and performance level
Liaise with after market, Service delivery to ensure smooth execution of AMC / Service Contracts / any service offerings / resolution of complaints
Your Background :
Any Degree /Diploma with command over English, Hindi & multilingual languages
Computer literacy, Proficiency in use of MS office, emailing and should be proficient in Hindi speaking.
Most likely to have 2-4 years of relevant work experience
Willingness to work in shifts
Do you want to learn more?
This position is based out of Chennai . If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people
We look forward to hearing from you.
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.