Job Information
Grundfos Senior CSSC Front Line representative IND in Chennai, India
Senior CSSC Front Line representative IND
Application deadline:
Workplace: Onsite Position
Job Location (Short): Chennai, Tamil Nādu, India
Contract Type: Full-Time
Employment Type: Regular
Do you want to be a part of a large global organization that delivers world class customer services? Join us as CSSC Front Line Representative IND
What is the job about?
The candidate will be an integral part of the Middle Office Department and the main role is to provide timely customer support to ensure utmost customer satisfaction and finally customer delight. You has to carry out order management and delivery in an efficient and effective manner to fulfill the organization’s requirements.
Your main responsibilities:
To act in line with the Grundfos Purpose and company policies.
To meet and exceed the internal and external customers’ expectations.
To ensure that sales targets is achieved in a cost effective manner and coordinate with sales teams and Channel Partners for the same.
To coordinate between planning, production and sales teams.
To provide information regarding availability of products & best possible deliveries for local assembled pumps by checking with planning team.
For project orders, playing a crucial role in co-ordination with planning team on the delivery lead times during offer stage and ensuring the same during post-order process.
Frontline Team:
Handle incoming email inquiries and offer solutions to suite customer needs and specifications with high quality; Produce SAP CRM quotations and deliver to customer timely.
Provide instant support/solution to inquiries via 1office hotline; Ensure agent’s availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation;
Identify sales opportunity from new customer and generate leads to external sales
Operate in CRM as per defined process; reporting any issues to super users for resolution; involvement in functionality improvement.
Handle customer issues if and when these arise.
Collect product knowledge and share to the team
Convert clean orders into Sales Order in SAP(SO) & owner of extranet process.
Complete Contract review for high value orders & the orders to be booked after compliance to Pricing policy and Approvals.
Initiate part code creation for non-standard material to ensure timely order booking of direct orders.
Ensure order acknowledgements / delivery confirmation sent to the customers within agreed time lines.
Liaise with External customers/Internal customer on delivery schedule/Inspection/any special requirement/change notifications and send out pre-alert information/report to ensure timely order execution.
Effective monitoring the open orders with customer / sales to achieve company target.
Administer delivery block whenever required and ensure billing as per customer requirement in line with credit limits.
Ensure smooth movement of materials complying to credit block & timely dispatch documents like road permits etc.,
Review order status and regularly update sales management about daily/monthly sales and open orders status
Implement Grundfos Pricing Policy and effective monitor Aged orders, Storage Charges & Cancellation request.
Provide preorder support in terms of delivery / material support for customers / sales engineers
Effectively follow process and ensure data accuracy in SAP system
Implement and review department KPI
Your Background :
Bachelor Degree in Science or Engineering Graduate from reputed college
1-4 years in “Order Execution/Quotations/Customer Support” preferably from Engineering Industry.
Do you want to learn more?
This position is based in Chennai . If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people
We look forward to hearing from you.
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.